When you think about automation, you probably imagine speed, efficiency, and maybe even distance. But in human resources communication, there is a different challenge: can AI make interactions feel more personal, not less?
Internal communication within HR often struggles with volume. Onboarding emails, benefit reminders, policy updates. When employees feel like just another name on a list, engagement drops. Automation promises to solve the scale problem, but only if it enhances the human connection behind the message.
For example, imagine automating onboarding messages for new hires. Instead of a generic welcome email, AI can tailor each message to include personal touches, like the employee’s role, department, and even local office culture.
According to the research from Help me create an article about comms and AI Generative, companies that used AI-enhanced internal communication strategies saw higher levels of employee trust and faster onboarding adaptation. Personalization at scale is no longer optional. It is the new standard.
The opportunity lies not in removing the human voice but in making sure it resonates even when scaled across hundreds or thousands of employees. Automation is a tool, not a substitute for empathy.
Done right, AI does not make communication colder. It makes it more human by giving us space to focus on the people behind the process.
Source: Leveraging generative AI in corporate communications: Overcoming challenges and maximizing benefits
0 Comentários